Robotic process automation (RPA) was created, using bots to perform routine activities. Repetitive tasks take a lot of time from teams in the operational routine of companies.
To end this problem and free up professionals to focus on strategic business issues RPA was created. When you hear the word “robotics”, you can imagine a mechanized system performing highly complex operations on a factory’s production line. However, RPA technology can also be used in much more straightforward situations, such as automated form filling.
Want to know how RPA can impact your business? In this post, we tell you the advantages of robotic process automation!
What Is Robotic Process Automation?
Robotic process automation consists of automating repetitive tasks using robot software to facilitate the work of company employees. It can be applied in business processes and inputs that use data structure, which, in turn, must be stored in already defined fields, as with spreadsheets.
Another relevant point is that bots’ automated processes should not require human decision-making, given that the tool only works with standardized “if/no” hypotheses. In practice, RPA technology makes it possible to configure the robot software to act in the capture and interpretation of applications to:
- process data;
- enable transactions;
- trigger responses;
- promote systems integration.
The adoption of RPA has grown considerably in recent years among organizations from different segments. That’s because it can be applied to various activities, such as answering emails automatically and monitoring management reports. For the task to be executed, it is enough to define the tool’s operation rules.
Why Invest In Robotic Process Automation?
The hours that its employees dedicate to executing operations that could be automated imply a reduction in time to solve strategic demands. Since bots perform repetitive tasks, your team is free to focus on projects that are truly important to your business.
But not only that. See other benefits of RPA:
At first glance, investing in robotic process automation may seem like an extra expense, but this impression is quickly left behind, as the technology contributes to cost reduction. Software robots eliminate the need to maintain dedicated employees for repetitive tasks, which means your company can operate with a leaner staff.
In addition, the robot can perform calls in less time than a human employee, which also results in psychological cost savings and energy for your team — a factor that positively impacts the productivity of professionals, as they can turn all their attention to activities with a higher degree of complexity.
Increases The Security Of Your Operations
When a human is responsible for an operation, the company is inevitably subject to errors. Although there are strict security protocols, the employee can expose sensitive data, even if unintentionally, when accessing malicious websites or in the way, he organizes the information within his system.
In this sense, your company can rest assured, as all confidential data is handled by bots, eliminating the possibility of human error. The technology can store information in centralized sources and avoid duplication. Therefore, the chances of error drop drastically as the robot fulfills all safety steps.
Assuming that a bot frees up employees to take care of projects that can generate value for the business, RPA contributes to a fast and consistent Return on Investment (ROI). Thus, there is a substantial competitive gain in the market in which the business is inserted.
Companies that work with sales, for example, can use robotic process automation to answer recurring customer questions and assist in completing the sale, in addition to solving problems. In this way, the organization has more flexibility since it can offer excellent customer service while its team takes care of the fundamental tasks for its operation.
Facilitates The Identification Of Bottlenecks
Inappropriate application of resources is one of the main reasons why many companies fail to reach their full business potential. However, this problem cannot always be identified easily, leading to lost productivity and money.
With the help of RPA, it is possible to identify any gaps and bottlenecks that affect the productivity levels of your operations. There is also the production of reports that point out waste and inappropriate applications of available resources. This information contributes to more informed and correct decision-making.
How Can Engineering Help Deploy RPA Technology?
The purpose of robotic process automation is to apply intelligent workflows capable of interacting with the applications used by companies. Therefore, RPA is the first step in the Digital Transformation of business processes and is crucial to following an innovation journey.
When implementing it, it is essential to have those who understand the subject. Engineering has consolidated experience in this area, helping analyze, optimize, and document processes in different markets. We propose to leverage RPA solutions to free up human, physical and economic resources used in the essential tasks of companies to redirect them to more strategic and complex projects.
We not only offer to consult but also offer implementation services, software packages, managed services and cloud service platforms. Our RPA offerings cover all markets, from digital retail to digital industry, with solutions that add practicality to administrative, tax and operational activities.